Join Our Team

Ambitious, Passionate and Always Improving. ComplySci's Innovators are Changing the Face of Compliance

 

What We’re About:

Headquartered in the heart of Midtown Manhattan, ComplySci is one of the leading providers of regulatory technologies (RegTech). ComplySci provides strategic governance, risk management and compliance (GRC) solutions to the financial services and professional services community.

The ComplySci Platform is an innovative risk management and compliance SaaS solution used by over 1,100 institutions globally to proactively identify risks and manage complex regulatory and compliance challenges. We combine web-based compliance technology with the industry’s highest quality data to help protect firms from reputational damage and revenue loss from non-compliant activities. What sets us apart is our outstanding product, focus on data quality, deep domain expertise and award winning customer service.

 

Why ComplySci?

At ComplySci, we want to create an environment that allows our talented people to grow. We offer highly competitive benefits, including medical, dental, life, and a great working atmosphere.

Benefits Offered by ComplySci:

  • Enhanced Medical Plan
  • Enhanced Dental Plan
  • Vision Plan
  • Flexible Spending Accounts
  • Retirement Plan
  • Basic & Supplemental Life Insurance
  • Long and Short-Term Disability
  • Employee Referral Bonuses
  • Peer-to-Peer Recognition Program
  • Employee Assistance Program
  • Paid Holidays
  • Paid Parental Leave
  • Onsite Meals, Snacks and Beverages
  • Transportation and Parking FSA

Where We Are:

Available Positions…

 

Customer Success Representative / Account Management

ComplySci is a rapidly growing technology firm and we’re looking for recent college grads to join our Customer Success Team. The Customer Success Team manages all aspects of our customer relationships including initial onboarding and ongoing support. Our Customer Success Representatives are responsible for helping drive adoption and engagement of our SaaS product and maintaining client satisfaction.

Successful Candidates for this role:

  • will have an innate interest in software and starting their career in a dynamic technology start-up environment
  • have an interest in Financial Services and /or Compliance
  • have a passion for customer service and client satisfaction
  • have strong analytical and problem solving skills
  • enjoy working as part of a team, but also are self-starters
  • have very strong communication skills – both written and verbal
  • are comfortable working in a fast-paced environment
  • are comfortable working with large data sets

Job Description

  • Perform set-up and configurations within the ComplySci platform to get new clients up and running
  • Review and interpret data received from various sources, identifying any discrepancies in data received and translating it for accurate upload into the ComplySci platform
  • Prioritize incoming client support cases in high-volume, fast-paced environment
  • Manage support case details in case tracking system
  • Respond to client questions and troubleshoot client issues
  • Daily interaction with our Technical Support and Product Development teams to respond to and represent our clients’ needs, both immediate and long-term

Qualifications:

  • Bachelor’s degree with 0-3 years of work experience
  • Major in Finance or Economics is a plus
  • Ability to analyze and interpret data
  • Excellent interpersonal skills, both written and verbal
  • Exceptional organizational and time management skills
  • Ability to analyze and solve problems, perform complex tasks, and prioritize multiple projects
  • Experience in a phone and email customer support role is a plus
  • Experience with Salesforce.com (or other CRM systems), SaaS technology, software support is a plus

Apply Now

 

Senior Manager, Product Marketing

ComplySci is a VC-backed SaaS company forging the future of RegTech (regulatory technologies).  Our global governance, risk management and compliance (GRC) solutions helps more than 1,100 financial services and professional services institutions proactively identify risks and manage complex regulatory and compliance challenges.  We have been selected by some of the largest hedge funds, private equity firms and brokers to be their partner and are looking for amazing people to join our growing team!

The Role:

Our Marketing team is seeking a seasoned product marketing manager to help us drive the growth and expansion of our next generation ComplySci platform.  Reporting to the VP of Marketing, you will have a front row seat in defining and communicating the value of our ComplySci platform to audiences internally and externally.  You will be responsible for capturing market and customer insight and using that to influence our positioning and marketing strategy, messaging and to drive engagement and adoption by influencing marketing and sales campaigns across a variety of channels.  Based in our NYC headquarters, this is an opportunity to join our Marketing team at an exciting stage of growth!

What You Will Do

  • Track market and competitive developments to define and communicate ComplySci’s positioning and market differentiation.
  • Develop Go-to-Market strategies for new product features and manage the product launch cycle, including development of tool kits, materials and training for sales, marketing and customer success teams.
  • Translate product/technical concepts into simple, clear language that resonates with customers. Produce content that articulates the value and differentiation of our product, including blog articles, white papers, etc.
  • Champion the voice of the customer in internal discussions and ComplySci’s value with customers.
  • Leverage research and insight to Influence product development, marketing campaigns and sales enablement.
  • Leverage qualitative and quantitative insights to understand product adoption, usage, and retention across market segments.
  • Build relationships and evangelize our solutions with analysts, journalists, industry thought leaders
  • Measure the results of your activities and identify opportunities for improvement.

Qualifications

  • 5+ years of success in B2B product marketing or product management, ideally for Saas based solutions
  • Solid project manager with the ability to juggle multiple projects at once
  • Good communicator in written, verbal and visual communications
  • Fintech experience and familiarity with financial services a plus
  • Experience with a startup/growth stage company preferred.
  • BS in business administration, marketing or scientific/engineering field.

Your Traits

  • Integrity — you do the right thing, even in adverse circumstances.
  • Team player — you are able to build trusted relationships with key stakeholders
  • Hard Work – you take accountability for results and consistently deliver on commitments.
  • Curiosity – you ask questions and explore new ideas and perspectives.
  • Growth mindset – you seek feedback and make constructive efforts to improve/develop.

Apply Now

 

Sales Development Rep

ComplySci is a VC-backed SaaS company forging the future of RegTech (regulatory technologies).  Our global governance, risk management and compliance (GRC) solutions helps more than 1,100 financial services and professional services institutions proactively identify risks and manage complex regulatory and compliance challenges.  We have been selected by some of the largest hedge funds, private equity firms and brokers to be their partner and are looking for amazing people to join our growing team!

Requirements:

  • Make phone calls to target financial services prospects with the goals of:

o   Building awareness / interest in the ComplySci platform

o   Setting up initial sales meetings for Account Executives

o   Follow up on emails sent by Account Executives or Marketing

  • Schedule meetings for Account Executives at upcoming conferences and hosted events via email or phone
  • Consistently log and record each-and-every outreach made, in Salesforce.com
  • Meet daily, weekly, and monthly phone and email communication goals in accordance with strategic plan
  • Correct target account data, including emails, phone numbers and physical addresses
  • Occasional research projects as needed

Qualifications:

2-4 years in a similar role targeting the financial services industry

  • Excellent verbal and written communications skills
  • Experience using Salesforce or other CRM
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be adaptable, professional, courteous and motivated
  • Must be organized and attentive to detail
  • Highly motivated with a strong desire to succeed
  • BA/BS degree or equivalent

Apply Now

 

Desktop Support

ComplySci is a VC-backed SaaS company forging the future of RegTech (regulatory technologies).  Our global governance, risk management and compliance (GRC) solutions helps more than 1,100 financial services and professional services institutions proactively identify risks and manage complex regulatory and compliance challenges. We have been selected by some of the largest hedge funds, private equity firms and brokers to be their partner and are looking for amazing people to join our growing team!

The Role

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

What you will do

  • Build, install, maintain and patch PCs, telephone systems, wireless networks and peripheral devices, including printers and scanners, related to corporate infrastructure
  • Support the office infrastructure and users of a 75 person and growing SaaS company
  • Assist with onboarding of new users including workstations and equipment
  • Provides advice and guidance to colleagues regarding technical requests
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements
  • Explain and document technical issues in a clear way to clients
  • Software deployment packaging
  • Maintain inventory of all production and corporate hardware and software
  • Install and manage anti-virus software throughout the enterprise
  • Support colleagues and administration tasks
  • Active directory knowledge: Create user accounts, reset passwords, etc.
  • Support the Service Desk resolving tickets assigned to the queue
  • Document internal procedures

Qualifications

  • 3+ years of overall experience
  • Excellent customer service and urgency
  • Excellent verbal and electronic communications with clients
  • Strong problem-solving skills
  • Ability to prioritize projects
  • Certifications such as Microsoft and CompTIA are a plus
  • Experience with Jira and able to manage multiple priorities
  • Good understanding of Computer Support and Troubleshooting,
  • Strong knowledge of Windows management

Your traits

  • Integrity — you do the right thing, even in adverse circumstances.
  • Team player — you are able to build trusted relationships with key stakeholders
  • Hard Work – you take accountability for results and consistently deliver on commitments.
  • Curiosity – you ask questions and explore new ideas and perspectives.
  • Growth mindset – you seek feedback and make constructive efforts to improve/develop.

 

At ComplySci we value our employees and embrace diversity in our workplace. We are a drug free workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability or veteran status. We are proud to be an equal opportunity workplace.

 

Apply Now