The Customer Success Rep is responsible for owning and executing a portfolio of accounts in an assigned territory. The rep will lead the deployment of implementation and migration projects for our clients while contributing several key deliverables to the project including an implementation timeline, schedule and overall management of successful job completion. The rep will work with key stakeholders to resolve issues that impede customer and project success. The rep has sufficient latitude to exercise a wide degree of creativity in performing this role and will work to streamline the setup process for new clients coming onboard with ComplySci

How you’ll contribute to our mission:

  • Know the ComplySci platform and be able to service all aspects the compliance system
  • Must obtain a broad knowledge of ComplySci and how it correlates with a compliance team’s needs, to possess the ability to execute the implementation
  • Understand clients’ needs and evaluate best use of all applications within the ComplySci
  • Manage ongoing internal communication with implementation, benefits and training
  • Manage ongoing external communication through phone and email with
  • Develop or implement standards, policies and
  • Identify opportunities for improvement and make constructive suggestions for change; while managing the change
  • Manage all aspects of the implementation life cycle to include initiation, planning, execution, and
  • Establish project management processes and methodologies to ensure assigned projects are delivered on time and meet high quality
  • Utilize team members to fullest potential, encourage collaboration and mitigate conflict while fostering positive
  • Provide guidance and mentoring to project implementation
  • Ensure projects are properly planned and
  • Work with internal stakeholders to identify issues and risks to the project and their impact to scope, schedule, quality, and cost and while continually moving to

How you’ll know you’re the right fit:

  • 2+ years of demonstrated success in a Sales, Operations, Account Management
  • Strong customer management and negotiation skills
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
  • Strong process management, financial acumen, and ability to apply strict policies.
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  • Bachelor’s Degree

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