Join Our Team

Desktop Support

Who We Are
ComplySci is a SaaS company forging the future of RegTech (regulatory technologies). Our global governance, risk management and compliance (GRC) solutions helps more than 1,100 financial services and professional services institutions proactively identify risks and manage complex regulatory and compliance challenges. We have been selected by some of the largest hedge funds, private equity firms and brokers to be their partner and are looking for amazing people to join our growing team!

The Role
Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms

What you will do

  • Build, install, maintain and patch PCs, telephone systems, wireless networks and peripheral devices, including printers and scanners, related to corporate infrastructure
  • Support the office infrastructure and users of a 75 person and growing SaaS company
  • Work both onsite and remotely as needed
  • Assist with onboarding and off-boarding of new users including workstations and equipment
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Explain and document technical issues in a clear way to clients
  • Deploy 3rd party software packages
  • Maintain inventory of all corporate hardware and software
  • Install and manage anti-virus and anti-malware software throughout the enterprise
  • Active Directory development and deployment
  • Support the Service Desk resolving tickets assigned to the queue
  • Document internal procedures

Qualifications

  • 3+ years of overall experience in a Microsoft environment (Windows 8, Windows 10)
  • Experience with Active Directory management and support
  • Experience with MS Office, Exchange (Bonus for Office365)
  • Basic networking skills
  • Experience with Jira
  • Excellent customer service and urgency
  • Excellent verbal and electronic communications with client
  • Strong problem-solving skills
  • Ability to prioritize projects and good understanding of computer support and troubleshooting
  • Bonus: Relevant Certifications such as Microsoft/Comptia/AWS
  • Experience with Salesforce.com (or other CRM systems), SaaS technology, software support is a plus
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